If you experience any issues with the Square Point of Sale app or your mobile device while offline, try the following troubleshooting tips: If you don’t have connection to the Internet for a short period of time, you can accept payments in Offline Mode. If there aren’t any pending offline payments on your account, you can delete the app, reinstall it, and log back into your account with your email address and password. Pending offline payments will be permanently lost and the funds will not be captured if the app is deleted.ĭeleting and reinstalling the app will not impact your Square account or completed payments because your data is stored on our servers. Remember, if your device is in Offline Mode, don’t delete and reinstall the Square Point of Sale app.
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See Apple’s support site, Google’s support site, or Amazon’s support site for instructions on how to do so. If you don’t have any pending offline payments, delete and reinstall the app. This access allows the Square app to communicate with your device to complete payments.
Turn your mobile device off and then back on.īe sure to enable the permissions requested when you open the Square app. This is to prevent your pending payments from being lost. If you’re operating in Offline Mode and have pending offline payments, you won’t be able to sign out of the app. Make sure that both your mobile device and Square app are up-to-date. If you notice the Square app isn’t acting the way you expect, try the following troubleshooting tips:
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